These SHAP technical assistance memoranda were provided to SHAP grantees to help inform the development of program enrollee surveys.

"Composition of Enrollee Surveys" discusses satisfaction surveys broadly. June 2010.  This memo also has an addendum providing specific examples of surveys and the types of information collected by each and specific survey questions currently in use.

"Methods for Assessing Enrollee Perception of Affordability of Health Care Coverage Using a Survey" focuses on using surveys to assess enrollee perception of affordability.  July 2010.