This brief describes the best practices that five states shared related to system design and business requirements of streamlining application and enrollment processes, and modernizing eligibility determination systems for ACA implementation.

This is one of two briefs that draw on the experiences of five states (Colorado, Kansas, Minnesota, New York and Oregon) that received federal grant funding from the Health Resources and Services Administration (HRSA) through the State Health Access Program (SHAP).

Download this brief

Download the companion brief, "Best Practices in SHAP Outreach, Eligibility, and Enrollment Activities"