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Publication

author
Kathleen T. Call
Ph.D. , Investigator

p 612-625-2932
e callx0001@umn.edu

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Integrating Community Health Workers into Medical Homes

Rogers, EA, Manser, ST, Cleary J, Joseph AM, Harwood EM, & Call KT. (2018). "Integrating Community Health Workers Into Medical Homes." Annals of Family Medicine 16(1): 13-20. doi: 10.1370/afm.2171

This article details a qualitative analysis that (1) identified facilitators and barriers to utilizing a community health worker (CHW) model among patient-centered medical homes (PCMHs) in Minnesota; and (2) defined roles played by the CHW workforce within the PCMH team. Four themes emerged as facilitators and barriers: the presence of leaders with knowledge of CHWs who championed the model; a clinic culture that favored piloting innovation vs. maintaining established care models; clinic prioritization of patients' nonmedical needs; and leadership perceptions of sustainability. CHWs performed both common and clinic-specific roles that included outreach, health education and coaching, community resource linkage, system navigation, and facilitating communication between clinicians and patients.

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The State Health Access Data Assistance Center (SHADAC) is a program of the Robert Wood Johnson Foundation and a part of the Health Policy and Management Division of the School of Public Health at the University of Minnesota.
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